The Vogelsang Service Hotline
Your personal customer support
Here at Vogelsang, we know our work isn't done as soon as we've delivered your machines. Our service is what sets us apart from the competition. We want you to feel like we understand you. We want to meet your expectations of us – every day. This is why we provide you with the perfect technical support in all issues relating to your purchase. Our highly qualified team of experts, technicians and consultants knows your Vogelsang machine inside out. Simply contact our free of charge Service Hotline. You can contact us be phone, fax, contact form or email. Whether it's about spare parts, repairs, returns or operating instructions – we will be happy to deal with your issue and provide you with the service you need.
How do I contact Vogelsang Service?
| Technical support: | +49 5434 83 - 85 85 | [email protected] |
|---|---|---|
| E-support control engineering: | +49 5434 83 - 86 86 | [email protected] |
| Spare parts orders: | +49 5434 83 - 83 83 | [email protected] |
| Repairs at the Vogelsang factory: | +49 5434 83 - 84 84 | [email protected] |
| Fax number: | +49 5434 83 - 10 |
Is there an emergency service I can contact outside of normal opening hours?
Vogelsang machines are known for their maintainability and long lifetimes. However, emergencies often strike at the worst possible times. But that doesn't mean we're not prepared: you can contact our emergency spare parts service outside of our normal opening hours.
Our Vogelsang emergency spare parts service team are also available outside of our normal operating hours:
| Telephone number: | +49 5434 83 - 99 99 |
|---|---|
| Monday to Thursday: | 5:00 pm to 8:00 pm |
| Friday: | 4:00 pm to 8:00 pm |
| Weekends/public holidays: | 8:00 am to 6:00 pm |
How much will it cost me?
The Vogelsang Service Hotline is completely free of charge. All you have to pay are the standard landline rates for your provider. Whenever time is of the essence and you need a problem solving as soon as possible, we are on hand to help. Emergencies cannot be predicted, which makes the associated costs difficult to calculate. As such, we charge an additional flat fee of €120.00 for processing spare parts orders on weekends. Thank you for your understanding. You can also arrange to pick up the parts you need from our Essen/Oldb. plant on Saturdays and Sundays. Obviously, we will also be happy to send you your parts. In such cases, the parts in question will be shipped out the next working day.
Your questions on technical support
You can reach our Service Hotline Mondays to Thursdays from 7 am to 6 pm and on Fridays from 7 am to 4 pm (CET).
You can contact our emergency hotline during the following hours:
| Monday to Thursday: | 5:00 pm to 8:00 pm |
| Friday: | 4:00 pm to 8:00 pm |
| Weekends/public holidays: | 8:00 am to 6:00 pm |
Address
Vogelsang GmbH & Co. KG
Holthoege 10-14
49632 Essen/Oldb., Germany
By car
From the A1, take exit 64 (Vechta). After 400 m, join Essener Straße heading toward Essen (L843). After 12 km, turn right onto Kirchstraße and keep following the L843. After 5 km, join the B68 heading toward Cloppenburg. At the next junction (after 2 km), turn left on a north-westerly tangent, heading toward Löningen. After 2 km, turn left onto Lastruper Str., then drive a further 150 m and turn right onto Holthöge. Keep left. After a few meters, you will see the Vogelsang headquarters on your right.
For directions via train and airplane please refer here.
Address
Vogelsang Lutherstadt Eisleben
Gewerbegebiet Rothenschirmbach Nr. 8
06295 Lutherstadt Eisleben, Germany
By car
From the A38, take exit 19 (Eisleben). After the exit, turn left onto the B180 (follow signs for Eisleben). After a further 650 m, turn right onto the L223. After 300 m, you will see the Rothenschirmbach industrial park (Gewerbegebiet Rothenschirmbach) on your left.
For directions via train and airplane please refer here.
The Vogelsang serial number for your machine is printed on the name plate.
Please have your Vogelsang serial number to hand whenever you contact us.
Maintainability is one of our top priorities when designing Vogelsang products. We take care to ensure that customers can perform maintenance and replace parts on our machines without any specialist knowledge. The trick is ensuring that your staff is trained properly.
We can help you with this to save you both time and money. For more information on training topics, dates and all other details, please visit our Training courses page and sign up for the next course today!
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