Repairs & servicing
Our maintenance service for your Vogelsang machines
To keep your machines performing at their best every day, regular, proper maintenance is crucial. Vogelsang Ireland’s team of experienced technicians is ready to get your machines in top condition. With our expert service technicians and a local spare parts warehouse, we’re here to support you across Ireland.
“Our Vogelsang installation is extremely reliable, and we rarely have a problem. However, if anything untoward does happen, Vogelsang Ireland`s Maintenance Service is just fantastic. If you need help, they are just a phone call away. We like using their service team who are always friendly, responsive and quick to react, helpful with advice and do a very professional job. Having available spare parts in Ireland is always a good thing too.”
Ian McGuinness, Managing Director at Roganstown Hotel & Country Club in Dublin
How do I contact Vogelsang Service?
Simply contact us at +353 91 394 570 or email to [email protected], and we'll get your machines fixed up in no time. Please contact us in advance using the form at the bottom of this page whenever your machines require maintenance. If you are contacting us to request repair work, please make sure you have the following information to hand:
- Serial number
- A description of the error in as much detail as possible
- Photos that provide a good general impression of the installation and the error/damage
How often does my machine require maintenance?
The requirements for our products can vary significantly depending on the machine, the media used, daily operating hours, and shift schedules. Because of this, we can't provide a one-size-fits-all recommendation. Our experienced field specialists are happy to offer personalised advice to help you make the best decision.
In-house service
Of course, we can also repair your machine at our service facility. Before starting any repair work, we will provide you with a cost estimate, ensuring you get the best value for money. We will also notify you once your machine is ready for operation. You can deliver the machine directly to us, ship it, or arrange for a forwarding company to pick it up.
All the advantages at a glance:
- Full check-up on all components (including motors)
- Inspection by experienced Vogelsang technicians
- Installation of original Vogelsang parts
- Cost transparency
- Comprehensive repair report
Clearance certificate/declaration of decontamination
In order to allow us to carry out the required work on your product to a professional standard and ensure the safety of our staff, it is essential that you tell us what media you have processed using your unit. Without this information, we will not be able to carry out any work on the unit in question.
Service at customer's site
Unable to deliver your machine to our facility? No problem! Our Vogelsang Service team can repair your machine directly at your site. Our qualified technicians carry all the most common spare parts, ensuring we can get your machine back up and running as quickly as possible.
All the advantages at a glance:
- On-site repairs – no need to completely dismantle your machine
- Quick maintenance
- Keeps downtime as brief as possible
- Common spare parts always to hand
- Installation of original Vogelsang spare parts
How you can make our repair work easier
Many repairs can be completed directly at your site. If you want to make life easier for our service technicians, the following steps will help to make sure that the maintenance work goes smoothly:
- Make sure that we have clear and unobstructed access to the machine in question
- Drain the machine completely
- Provide us with access to water and power connections
- Ensure that there are hoists to hand that we can use
- If necessary, arrange for an electrician with switch authorization to be present
- Let us know if any of the work needs to be carried out in pits or deep cellars
The Vogelsang maintenance agreement
Our Premium Service Programme
Vogelsang machines and components are vital to your plant’s operations. To keep everything running smoothly, regular servicing is essential. We’ll work with you to create a maintenance agreement tailored to your needs. Using our calculator tool, we’ll provide an immediate, transparent list of required measures and costs. All data is organised in the maintenance agreement, ensuring you receive the right service at the right time. Plus, you’ll have the option to extend your warranty when signing a maintenance agreement or purchasing a new machine.
Dublin Zoo chose our Premium service for regular preventative maintenance on their VX rotary lobe pump, which ensures optimal water levels in the Gorilla rainforest. William Phillips, Facility Manager, says, “Vogelsang’s Premium service and technicians check the pump three times a year, keeping everything in top condition.”
All the advantages at a glance
- Preserve the value of your machine fleet for years to come
- Preserve performance and extend lifetime
- Opportunity to extend guarantee period
- Optimum plant availability
- Cut down on unscheduled downtimes
- Early warning for potential damage
- Allows you to focus on your core business
- Staff trained regularly to ensure professional expertise
- VIP status in case of emergency
- Better cost control
- Save on personnel costs
- Flexible appointment booking – tailored to suit your production schedule
Our services
- Check-up for all plants included in agreement
- Maintenance/repair reports: Documentation of functional status before and after maintenance work
- Detection of wear levels
- Information on possible repairs
- Immediate replacement of worn parts (optional)
- Regular, detailed diagnostics
- All work performed by qualified technical personnel
- Training for operating staff (optional)
- Maximum part availability
- Work and travel times included
